3.2 Phase Two - The First 72 Hours
- Locate office space for the Recovery Center. It is better to
have too much space than too little. Plan for several hundred people
a day to come through the Recovery Center. Allow for ample parking,
restrooms, medical care, water, food, etc. See section
on Physical Facility.
- Guidance and trained personnel should be sought from professional
child-search organizations such as the Heidi Search Center, Polly
Klass Foundation, and the National Center for Missing and Exploited
on Missing Child Organizations).
- Institute security measures immediately upon opening the Recovery
on Recovery Center Security). Begin civilian tracking, including background
checks (seek advice and cooperation from local law enforcement) of
volunteers with access to sensitive information, valid driver's license
or other photo ID, and liability waivers See Figure:
Volunteer Registration Agreement Form.
- Begin selecting and training volunteers to fill key management
positions based upon personality, skills, contacts, and talents.
The appropriate personnel will emerge! Be aware and watchful. See
Organization Chart) and section
on Recovery Center Organization.
- Establish a chain of command as soon as possible, with the goal
of having the everyday search activity decision-making done at the
lowest management level possible. Post the color coded Organization
Chart / Nametag System (Figure:
Organization Chart) where all volunteers can see it.
This will help individuals understand where they fit in the search
efforts, limit confusion, and restrict access to sensitive areas
on Recovery Center Security).
- One person at the Recovery Center should have a clear overview
of all pertinate recovery related information that is being generated.
The Director is responsible for assuring that all Information Control
Forms (See Figure:
Information Control Form
) and their supplements (See Figure:
Information Control Supplement Form
) are analyzed,
including those from the phone bank (Section
on Phone Bank), debriefing (Section
on Debriefing), registration area, etc.). The Director may choose to designate
a trusted person to accomplish this analysis task. This person should
assign a priority to the Information Control Form indicating the
need for any further processing. He should be looking for possible
correlations that may exist among the various information sources.
- Assign appropriate personnel to handle family liaison duties.
Careful thought must be given to these selections. This is a high
stress assignment (Section
on Family Liaison).
- Encourage and promote private and group prayer.
- Use the media to maintain positive public involvement in the
case. Coordinate all news releases with the presiding law enforcement
agency. Assign a media strategist to set up regular news releases.
Consider involving the family. Section
on Public Affairs.
- Formalize targeting operations. Recruit and train appropriate
personnel. It would be helpful if volunteers selected for this assignment
have an overall knowledge of the area. Section
- Establish a data management system to record and track tips,
leads, search results, and data that will be coming in. This must
be given high priority. See Figure:
Information Control Form and Section
- Establish search team Briefing and Debriefing procedures. See
on Briefing and
- Review reward wording on flyers that may already be in circulation.
Word any future flyers carefully. Obtain legal advice. Laws vary
per jurisdiction (Section
on Legal & Financial).
- Expand the search radius to a minimum of 5 mile from the sight
- Be aware of expenses that are incurred in the heat of the search.
Some bills will be deferred for the cause, some will not. It is imperative
that you assign appropriate personnel to act as a treasurer and to
manage finances. Bills will come in; you must plan for this in your
exit strategy. See section
on Legal & Financial.